Welcome to HOA Assist
HOA Assist is dedicated to ensuring each client is provided with accurate monthly financials while remaining a resource when questions arise. HOA Assist is committed to empowering Boards & homeowners through educational content, which is paramount to our purpose to empower and provide cost-effective tools for Associations to succeed.
Read more about our story below.
Meet the Team
Our team is a collection of individuals who are passionate about helping self-managed HOA's and have decades of experience in the industry.
Read their bios below to learn more.
Mitch comes from a family who has been in the Association property management business since 1969. Soon after joining the family business, Mitch identified a need for communities who could not afford full management services. Mitch is dedicated to educating and empowering HOAs, which is paramount to HOA Assist’s purpose to provide cost effective tools for Associations to succeed.
Daniel comes from a real estate background before becoming an Association Property Manager. He has a passion for educating Boards and homeowners on Association related topics. Daniel loves how HOA Assist is helping Board and homeowners across the country become better community members.
Grace joined the team in 2022 and loves being able to help HOA’s across the country. She has a passion for helping people, and having spent much time on the client support side of HOA management, she realizes how important it is to be able to provide the necessary tools to help HOA’s be successful.
Stephanie graduated from Ridgewater College in 2018 with an Associate Degree in Accounting. She began her career in the banking industry and after 3 years, she joined Gassen HOA Management in September 2018 as an Accounts Receivable Specialist. In 2020, Stephanie joined the HOA Assist team as a Staff Accountant and created financial statements for a portfolio of HOA Assist clients. Stephanie enjoys helping those in her department learn and expand their processes, specifically in the Accounts Receivable and Accounts Payable areas.
Lauren joined the HOA Assist team in 2022. She is a recent college graduate of the University of St. Thomas where she earned her degree in Marketing Management and Spanish. Lauren loves being apart of the HOA Assist team because she is able to utilize many of her marketing skills and help reach self-managed HOAs across the nation.
Founder / CEO
Kirk Gassen is the second-generation owner of Gassen Company, which has served the Property Management industry for over 50 years. His commitment to the family business and developing a family culture with the Gassen Team is his passion. Prior to joining the Gassen team in 2004, Kirk was the Industrial Sales Manager at Monterey Mills in Janesville, Wisconsin from 1998-2004. During his tenure Kirk opened new markets in Canada and other manufacturing companies in the United States and Mexico.
Kirk, Mitch and Daniel saw a need for small and self-managed associations and launched HOA Assist. Board members of these communities are in need of proper financial accounting, and interactive website and a training portal to assist them in running their associations. Kirk is an active member of the Community Association Institute. He has served on the board of directors and is one of the chapter’s past presidents. Kirk also serves on the Board for Christian Cross Ministries.
Kirk attended the University of Wisconsin at LaCrosse from 1984-1988 and obtained his CMCA through CAI in 2003 and AMS in 2006.
Accounting & Resale Specialist
A graduate from Hamline University who spent the last nine years as a Senior Association Manager, Jordan holds both CMCA and AMS credentials from Community Associations Institute. She looks forward to bringing both her experience and knowledge of the association management industry to the company to better educate HOA Assist clients.
In May 2023, Ashley graduated with an Associates in Accounting from Ridgewater College. Before Ashley graduated, she worked in banking and bookkeeping. She started as an accounting assistant at Gassen in November 2022 and later became a staff accountant at HOA Assist in 2023. As Ashley prepares financial statements for each association, she enjoys learning about various aspects of accounting.
Frequently Asked Questions
2 / What documents does HOA Assist need to get set up as a client?
Articles of Incorporation, Tax ID Number, Homeowner List, Past Financials and current budget.
3 / How are invoices for the association paid?
Other than utilities and insurance must be approved by the association board before HOA Assist pays them. Invoices are approved through the website portal or app, powered by Appfolio.
4 / When can clients expect to receive their monthly financials?
Monthly financials are uploaded each month at a date chosen by the HOA Assist Accounting team, unless directed by the client with a specific date desired.
5 / What banking options are available to HOA Assist clients?
Operating and Reserve accounts are initially set up through First Citizen's Bank (FCB) for all clients. An Association can request to have their reserve and investment funds held at any bank of their choosing. Please email us at firstname.lastname@example.org to find out more.
6 / How do clients pay their association dues?
By using the website portal powered by Appfolio, clients can submit payments using a credit card, e-check, bill pay through their own personal bank or coupons with a personal check. Questions? Contact us at 855-952-8222.
8 / How do HOA Assist clients receive resale disclosure documents?
HOA Assist uses CondoCerts to transfer resale disclosure documents, dues, current letters and more. Condocerts can be accessed here or through our Get Documents page on our website.
9 / Does HOA Assist facilitate vendor relationships?
HOA Assist does not facilitate vendor relationships outside of issuing payments upon approval by the Board.
10 / Does HOA Assist offer collection services?
The Board of Directors is the main point of contact with the attorney of their choosing, however, HOA Assist team members can provide ledgers for any delinquent homeowners in the community to the Board upon request. In addition, HOA Assist can place a stop payment on any delinquent homeowner upon request by the Board. Please send these request to email@example.com.
11 / Does HOA Assist offer printing services?
HOA Assist can facilitate most printing requests at an additional charge upon request by an association board. Examples of such are annual meeting notices, budget mailings, newsletters, etc. A board should send HOA Assist the documents they would like printed , a proof is then created and sent back to the client to review. Once approved, the documents will be scheduled to be mailed out.
Unless directed by the Board for a specific printing project, no additional printing charges are billed back to the Association by HOA Assist except the costs related to paying vendors, welcome letters, and statements sent to homeowners. Any specific printing requests can be sent to firstname.lastname@example.org.
12 / Does HOA Assist take homeowner calls?
HOA Assist can provide a homeowner with their ledger upon request, however, the Association's portal powered by Appfolio is the primary communication tool for homeowners and board members.
13 / Does HOA Assist oversee an association's audit, reviews, and/or taxes each year?
HOA Assist can provide the Board/CPA of their choosing with financials to conduct an audit, review, or taxes upon request. Please send these requests to email@example.com.